Rohos Support & Refund Policy. Sales FAQ.
The key element of every serious software business is the availability of knowledgeable and responsive Technical Support. We offer 2 levels of support:
FREE Support
Primarily this Support is for:
a) new users of Rohos during the evaluation period
b) Rohos Mini Drive users (Freeware) and
c) expired PAID Support userYou are welcome to use the following options:
For registered customers:
via telephone during business hours
PAID Support
Affordable and effective choice of features on top of Free Support:
issues per year via e-mail
per year via telephone during business hours
* For more information or Support purchase or submit an on-line Support request, please contact Rohos Customer Service Team via feedback form. For unregistered users it’d be necessary to insert “0″ in “Your Order ID” field to activate the feedback form. Support request will not be considered if there is a false Order ID indicated.
What is your policy of paying for upgrades?
If you purchase a license for Rohos Logon Key/Rohos Disk Encryption, you will get all minor upgrades for free (all 1.xx versions). Major upgrades (2.xx, 3.xx) will be available for a small fee.
Note: A minor upgrade is a program release that fixes bugs, improves performance, enhances usability or adds a new feature to an existing version. Version numbers look like v.2.0, v.2.1, v.2.2, etc.
What is your Licensing policy ?
Rohos Logon Key Personal licensing policy is based on per computer principle. The PRO version is based on per USB key principle.
Rohos Disk Encryption software is based on per computer principle.
Product Return Policy (refund)
You can return program for a full refund within 30 days after purchase. Always contact us for return authorization before returning any item.You may not return a product with the following condition:
- Product has been installed and all features work as it is described in the manual.
If Rohos doesn’t work or you encountered a problem you should contact us and describe a problem. Then you can ask for an update/fix or refund. Please do not uninstall the program before we identify the problem, otherwise no refund will be authorized.
Do you have volume discounts or a site licenses?
Volume discounts are stated on the billing page for every product. For example go to the Rohos Logon Key order page and click on the Select license drop-down list box.
For Educational organizations we offer 30-40% discount or a site license.
Interested in reselling our Products?
Our general terms and fees: