Sales Frequently Asked Questions.

What is your policy of paying for upgrades?

If you purchase a license for Rohos Logon Key, you will get all minor upgrades for free (all 1.xx versions). Major upgrades (2.xx, 3.xx) will be available for a small fee.

Please, note: A minor upgrade is a program release that fixes bugs, improves performance, enhances usability or adds a new feature to an existing version. Version numbers look like v2.0, v.2.1, v.2.2, etc.

What is your Licensing policy ?

Rohos Logon Key Personal licensing policy is based on per computer principle. The Business version is based on per USB key principle.

Rohos disk encryption software is based on per computer principle.

Product Return Policy (refund)

You can return program for a full refund within 30 days after purchase. Always contact us for return authorization before returning any item.

You may not return a product with the following condition:

• Product has been installed and all features works as it is described in the manual.

If Rohos doesn't work or you encountered a problem you should contact us and describe a problem. Then you can ask for an update/fix or refund. Please do not uninstall the program before we identify the problem.

Do I need to order (1) 'Add a CD-ROM' ($10.95) or (2) 'Protect your purchase with our Registration Backup Service' ($4.95) ?

1. No, we offer electornic delivery of a most up-to-date Rohos Logon Key version; However you can order CD-ROM with Rohos for back-up purposes.

2. No. We always provide our customers with a backup registration number in case they lose it.

Emetrix doesn't accept my credit card. How to order your software?

You can use our backup e-commerce provider ShareIT, it also supports PayPal:

• Rohos Logon Key (personal)
• Rohos Logon Key Business
• Rohos Logon Key + Rohos Disk Encryption (business licenses)

Do you have volume discounts or a site licenses?

Volume discounts are stated on the billing page for every product. For example go to the Rohos Logon Key order page and click on the Product Pricing drop-down list box.

For Educational organizations we offer 30-40% discounts or a site license.

Interested in reselling our Products?

Our general terms and fees:

• 45-60% discounts.
• 100% pre payment. Payment can be done via our billing page (credit card, paypal, wire, etc).
• End user information.
• Limited support to your end user (depends on a %).
• Minor Updates are free for your end user.
• Additional discounts for volume orders (up to 60%).