Sales Frequently Asked Questions.

Support Policy

The key element of every serious software business is the availability of knowledgeable and responsive Technical Support.

FREE Support

Primarily this Support is for:
a) new users of Rohos during the evaluation period b) Rohos Mini Drive users (Freeware) and
c) expired PAID Support user

You are welcome to use the following options:

• online documentation
• Rohos forum
• limited e-mail support

For registered customers:

• online documentation
• Rohos forum
• e-mail support for 1 month from the day of purchase
• problem resolution for a limited number of issues
  via telephone during business hours

From those who communicate problems via e-mail the following information is required:

1) the name of the software used
2) the version of the software used
3) .log files (by default are in C:\Program Files\ Rohos)

PAID Support

We provide support via telephone, web and e-mail to make use of Rohos trouble-free.

Affordable and effective choice of features on top of Free Support Main details:

• Online Problem Resolution for a unlimited number of
  issues per year via e-mail
• Problem Resolution for a unlimited number of issues
  per year via telephone during business hours
  

For more information or to purchase a maintenance or submit an online Support request, please contacts us at support@rohos.com

Contact Rohos Customer Service Team at +37322-74-02-42

What is your policy of paying for upgrades?

If you purchase a license for Rohos Logon Key, you will get all minor upgrades for free (all 1.xx versions). Major upgrades (2.xx, 3.xx) will be available for a small fee.

Please, note: A minor upgrade is a program release that fixes bugs, improves performance, enhances usability or adds a new feature to an existing version. Version numbers look like v.2.0, v.2.1, v.2.2, etc.

What is your Licensing policy ?

Rohos Logon Key Personal licensing policy is based on per computer principle. The Business version is based on per USB key principle.

Rohos Disk Encryption software is based on per computer principle.

Product Return Policy (refund)

You can return program for a full refund within 30 days after purchase. Always contact us for return authorization before returning any item.

You may not return a product with the following condition:

• Product has been installed and all features work as it is described in the manual.

If Rohos doesn't work or you encountered a problem you should contact us and describe a problem. Then you can ask for an update/fix or refund. Please do not uninstall the program before we identify the problem.

Do you have volume discounts or a site licenses?

Volume discounts are stated on the billing page for every product. For example go to the Rohos Logon Key order page and click on the Product Pricing drop-down list box.

For Educational organizations we offer 30-40% discounts or a site license.

Interested in reselling our Products?

Our general terms and fees:

• 45-60% discounts
• 100% pre payment. Payment can be done via our billing page (credit card, paypal, wire, etc)
• End user information
• Limited support to your end user (depends on a %)
• Minor Updates are free for your end user
• Additional discounts for volume orders (up to 60%).